Delivery & Returns

Delivery options and prices will be updated according to the contents of your shopping basket. There, you will find the delivery options which are available to you. If you place an order before 12:30pm Monday-Friday, your order will be shipped on the same day. Please note, if an order is placed after 2pm on a Friday, it will not be dispatched until the following Monday. Pearlywhitesdirect.com strive for the greatest customer service possible so if you have any questions or requests, do not hesitate to contact us.

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What do I do if there is a problem with my order?

In case of this very rare occurrence, please contact us as soon as you notice a problem with your order. Pearlywhitesdirect.com intend to satisfy EVERY customers needs and will ALWAYS do our best to handle the situation to the customers satisfaction.

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Can I cancel my order?

Providing you contact us before your order is dispatched we can cancel your order and refund you without a problem. To do this, contact us with your name and your order number.

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Delivery Charges

The price will be shown in your shopping basket.

Transit Times and Costs

ServiceEstimated Transit Time
(Business Days)
Cost £
United Kingdom2-3FREE
International Tracked5-7£8.95
International Express Tracked3-5£11.95

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What happens if I am not in when the courier tries to deliver?

The courier should leave a card to let you know they tried to deliver. If a secure location can’t be found, the driver will then attempt to leave the order with a neighbour and a card will be left to inform you which neighbour. A total of three delivery attempts will be made, after which time the parcel will be returned to us.

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What if I want to return the goods?

Pearlywhitesdirect.com are confident our products are of the highest quality and want you to be satisfied with them. We’ll always do our best to take care of customers — our philosophy is to deal with you fairly and reasonably.

If, however, you are not entirely satisfied with your purchase, we’re here to help. If you have any problem with the goods we have sent you then please get in touch and we will do our utmost to ensure a quick and efficient resolution to any issues.

We accept returns for unused goods returned in the original packaging and in the same condition that you received them. We should be notified of pending returns and goods should be returned within 14 days of receipt. Please provide the order number and your name & address with the item you are returning. Once the item has been received a full refund will be issued.

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